A youth arts organization in Bellingham staged two performances in February and March earning in excess of $3,000 in ticket sales. Even with collected payments from ticket buyers, Brown Paper Tickets has allegedly failed to pay the organization.

This is just one example of a whopping 583 total complaints from across the U.S.A. about Seattle based Brown Paper Tickets that has been funneled to the Office of the Attorney General for the State of Washington.

Washington Attorney General Bob Ferguson sued Brown Paper Tickets today for not paying event organizers.

Brown Paper Tickets provides ticket management and support for event organizers, and Ferguson contends they failed to pay organizers for events that occurred before COVID-19 shutdowns and has not refunded consumers for tickets they purchased for entertainment and other events cancelled due to the pandemic.

Ferguson said, “Small organizations and individuals are hurting right now and as the people’s lawyer, my job is to put money back into the pockets of Washingtonians harmed by entities who don’t play by the rules and honor their commitments.”

The 583 complaints from consumers about the company’s alleged misconduct represents around 80,000 people who have been affected nationwide.

The lawsuit, filed in King County Superior Court, asserts the company engaged in unfair and deceptive acts that violated Washington’s Consumer Protection Act.

Ferguson asserts that Brown Paper Tickets owes event organizers approximately $6 million and ticket buyers $760,000 nationwide.

Through its informal complaint resolution process, the Attorney General’s Office has helped some organizers and ticket buyers recover funds from Brown Paper Tickets, but the overwhelming majority have not received the money they are owed.
Go here if you would like to register your own complaint.